Philanthropist

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Your most unhappy customers are your greatest source of learning.

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Authentication Score 3

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Gates, Bill and Collins Hemingway. Business @ the Speed of Thought. Grand Central Publishing, 1999.

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Success is a lousy teacher. It seduces smart people into thinking they can't lose.

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Authentication Score 3

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Gates, Bill and Nathan Myhrvold and Peter Rinearson. The Road Ahead. Viking Press, 1995, ch. 3.

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